Due to COVID-19, many shipping companies prioritize the transport of medical equipment, which means that your package might be withheld by the shipping company for an extended period, leading to longer wait times and delays. We thank you for your patience, as this is something out of our control.
FAQ

Frequently asked
questions
Update regarding COVID-19
Where do you ship from?
We are glad to bring our customers great value and service. That’s why we ship from our warehouses in the United States, Australia, Europe, and Asia, depending on the quickest route and stock available.
How long does the handling process take?
Is the shipping free?
What is the delivery time?
- United States: 5-8 business days
- Australia: 5-8 business days
- Canada: 5-8 business days
- New Zealand: 3-5 business days
- United Kingdom: 5-8 business days
As for other world regions, it can take 5-8 business days, depending on your location.
Once your order has passed the required checks and been marked for shipping, you will receive an email with the shipment tracking number.
For additional information about your package, don't hesitate to get in touch with our customer support service at info@smartoonkids.com
Why is my order being shipped in different packages?
If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.
How do I track my order?
We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept.
We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
Do I have to pay tax for your toys?
All costs are included in the price you see on our website.
There are no additional fees.
What currency are your prices listed in?
What is Afterpay?
Afterpay is a payment app that lets you buy now and pay later. Pay in 4 interest-free installments and budget your spending. Make the first payment up front and the rest over time. Created by a leading Australian financial technology company, it now operates in Australia, the United Kingdom, Canada, the United States, and New Zealand.
How do I apply a discount code?
Can I buy an e-Gift Card?
How do I use an e-Gift Card?
I wish to buy your toys as a gift, but I don’t want the invoice to be included in the package.
Can I cancel my order after I've made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
What if I need to return the product?
No worries! Contact us right away and we'll help guide you through the process.
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Free Delivery
Over $80
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Easy Returns
No questions asked
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Secure Checkout
World's most secure
payment method
-
Money-Back Guarantee
In case you want a refund
-
Free Delivery
Worldwide
-
Free Returns
No more extra fees
-
Secure Checkout
World's most secure payment method
-
Money-Back Guarantee
In case you want a refund
-
Free Delivery
Worldwide
-
Free Returns
No more extra fees
-
Secure Checkout
World's most secure payment method
-
Money-Back Guarantee
In case you want a refund
-
Free Delivery
Worldwide
-
Free Returns
No more extra fees
-
Secure Checkout
World's most secure payment method
-
Money-Back Guarantee
In case you want a refund