Frequently Asked Questions
Shipping
Where do you ship from?
Orders are fulfilled based on product availability and the most efficient delivery route.
Depending on stock levels, items may be shipped from different warehouses.
How long does the handling process take?
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
How long does delivery take?
Once shipped, orders are typically delivered within 10–14 business days.
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or seasonal demand.
Is the shipping free?
Shipping costs are clearly displayed at checkout before the order is completed.
If free shipping is available for your order, it will be shown during checkout.
No additional shipping fees are charged after an order is placed.
Why is my order being shipped in different packages?
If your order contains multiple items, it may be shipped in separate packages.
This can occur when items are stocked in different warehouses or when part of the order is ready to ship sooner. In such cases, you may receive multiple tracking numbers.
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking information.
Tracking updates may take some time to appear and may not reflect real-time movement immediately. You can track your order using the “View your order” link in the email.
For additional information about your package, don't hesitate to get in touch with our customer support service at info@smartoonkids.com
Payment
What types of payment do you accept?
We accept all types of debit and credit cards, as well as PayPal and Afterpay.
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept.
We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
Do I have to pay tax for your toys?
All costs are included in the price you see on our website.
There are no additional fees.
What currency are your prices listed in?
We are a US-based company, and all our prices are listed in USD.
What is Afterpay?
Afterpay is a payment app that lets you buy now and pay later. Pay in 4 interest-free installments and budget your spending. Make the first payment up front and the rest over time. Created by a leading Australian financial technology company, it now operates in Australia, the United Kingdom, Canada, the United States, and New Zealand.
How do I apply a discount code?
You can copy/paste it or type it into the designated field at checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.”
Can I buy an e-Gift Card?
Click here and pick an e-gift card depending on the amount you wish to spend.
How do I use an e-Gift Card?
Once you’ve purchased a gift card, you will receive a coupon code in your inbox that equals the amount shown on your e-gift card. You can copy/paste it or type it into the designated field at checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.”
I wish to buy your toys as a gift, but I don’t want the invoice to be included in the package.
There is nothing to worry about - we don’t send invoices in physical form with the packages. You will receive all the billing information in your email.
Returns
Can I cancel my order after I made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
What if I need to return the product?
No worries! Contact us right away and we'll help guide you through the process.
