shipping policy

This Shipping Policy describes how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

 

Orders are not processed or shipped on weekends or public holidays. Processing times may be extended during peak seasons or periods of increased order volume.

Shipping & Delivery

Once processed, orders are shipped and typically delivered within 10–14 business days, depending on the destination and carrier performance.

 

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including carrier disruptions, customs clearance, weather conditions, or seasonal demand.

Shipment Method

Orders are shipped using reliable shipping partners selected based on destination and service availability.

 

In some cases, orders may be fulfilled from different warehouses to ensure efficient delivery.

Partial Shipments

If an order contains multiple items, it may be split into multiple shipments and delivered in more than one package at no additional cost to the customer.

 

When this occurs, customers may receive multiple tracking numbers for a single order.

Tracking Information

Tracking details are provided once an order has been shipped.

 

Tracking updates may not appear immediately and may be subject to delays due to carrier systems or synchronization between platforms. Order status displayed in the store may not always reflect real-time shipment progress.

Delayed or Undelivered Orders

If an order has not been delivered within 20 days from the shipping date, customers are encouraged to contact customer support.

 

Depending on the circumstances and customer preference, a replacement shipment or a full refund will be issued.

Customer Support

For any shipping-related inquiries, customers may contact our support team at: info@smartoonkids.com

Support inquiries are typically answered within 24–48 business hours.

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